General Shipping Information

There is a standard shipping charge, irrespective of how many items you add to your order. It will automatically calculate the correct charge for your country when you get to the checkout. We ship worldwide, using Royal Mail for most countries, and Fed Ex for the US.

All parcels are sent in discrete plain packaging.

Many of our orders are custom made to your own specific measurements to ensure a perfect fit every time. This means orders typically take one- four weeks to be ready to ship, depending on the complexity and how many orders we currently have. However if you need an item by a specific date please email us with the date it is required by and we will do our best.

Speed delivery – UK orders only

If your order is vital by a specific date please select our speed delivery service in the cart. Using this method, even made to measure items may be available to arrive within 48 hours. There is an extra charge for this shipping method. Delivery within 48 hours is not guaranteed even with this service, but is highly likely. You will be prioritised to the top of the order queue and your order will be made immediately. Please note delivery is within 48 hours of working days, so if you order over a weekend, the order will be dispatched within 48 hours of Monday morning so will be sent on Tuesday and arrive on Wednesday. If you wish to check when your order will arrive please email us sales@bondatrix.com Or call 07976022639. Orders will be sent by Royal Mail Special Delivery, guaranteed to arrive the next day. This service is only available in the U.K.

Returns

If you are not entirely satisfied with your order please contact us at sales@bondatrix.com so we can discuss the best option for your particular situation.

You can return any item to us for either a replacement, refund, exchange for an alternative item or adjustment. Please return your order to us within 30 days of receiving it. Please contact us before returning it for full up to date returns details.

After 30 days, but within six months, if an item develops a fault please contact us and if we are able to repair the item we will do so, usually free of charge. If you have damaged the item rather than it being faulty and you would like it repaired (or if you have put on or lost weight and need a size adjustment) please still get in touch as we can often repair items for a very nominal fee. We hate items ending up in landfill if there is no need and would much rather help you get years of enjoyment from your outfit or kit!

Packaging

All our orders are sent in discrete plain packaging, with no mention of the company name or contents. If a customs label is needed it will be discrete (e.g. rope will be ‘decorative cord’). Often packaging is reused, which adds to discretion (e.g. re-using an amazon box) as well as helping reduce our carbon footprint and helping the environment.

Shipping to EU and Northern Ireland

Unfortunately there are now so many regulations which mean huge extra costs to ship to Northern Ireland and the EU that we have had to disable shipping to these countries. Bondatrix was not receiving enough orders to pay for the extra costs required to legally send our items to these countries. We are sad to not be able to send our handmade products to our closest neighbours! We will keep a close eye on the regulations and if things are set up to allow smaller businesses to comply in a cost effective manner we will resume shipping.